Is SuperTravel Legit?

Is SuperTravel Legit?

Short answer to the question, “Is SuperTravel Legit?” is, yes. SuperTravel, formerly SnapTravel, is backed by the NBA’s Steph Curry and a company created out of Toronto, Canada’s Next 36 program.

SuperTravel has carved out its niche in the online travel agency arena. Acting as a bridge between us, the travelers, and our desired hotels, they take on the nitty-gritty of payment and booking details. With a promise of competitive prices and a dedication to quality service, SuperTravel has been working hard to establish trust within the travel community.

  • Partnerships and Deals: SuperTravel has teamed up with some well-known travel entities, ensuring that when we’re promised up to 50% off on hotel rates, it’s a deal backed by solid relationships in the industry.
  • Rewards and Savings: By simply sharing our phone numbers, we unlock a world of benefits like cashback rewards and exclusive deals, reaffirming that SuperTravel is all about sweetening the travel deal pot.
  • Booking Confidence: When we lock in a reservation through SuperTravel, we’re doing so with the confidence that we’re snagging the best deal out there.

But, as with most good things, there’s a flip side. Booking through an intermediary like SuperTravel does add layers to the reservation process. This can mean that making any changes, cancellations, or getting our money back could be a bit more of a headache compared to dealing directly with our hotel of choice.

  • Mitigating Risks: To keep our travel plans smooth and our minds at ease, here are a few savvy traveler tips:
    • Confirm your reservation directly with the hotel post-booking.
    • Double-check all the details of your booking.
    • Do your homework on the hotel to avoid surprises.
    • Opt for refundable booking options if you think your plans might need flexibility.

By keeping these pointers in mind, we can navigate the additional complexities and enjoy the benefits SuperTravel offers.

Key Features of SuperTravel

SuperTravel simplifies the travel planning process by providing a comprehensive platform where we can search and compare various travel options. Here’s how it enhances our travel experience:

  • One-Stop Comparison: SuperTravel allows us to compare flights, hotels, and rental car options from multiple providers in one go. This saves us time and helps us find the best deals that suit our travel needs.
  • Stay Alerted on Prices: The platform sends us price alerts for specific routes or accommodations, helping us book at the right time to save money.
  • Itinerary Management: We can create, view, and manage our entire travel itinerary in one place, keeping our trip organized effortlessly.

With SuperTravel, customer support is always at our fingertips:

  • Round-the-Clock Support: Their 24/7 customer support is ready to assist us with any travel questions or issues, ensuring we have help whenever we need it.
  • Earn as You Travel: The rewards program is a bonus, allowing us to earn points with each booking, redeemable for discounts on future adventures.
  • Exclusive Member Deals: As members, we get access to special deals and discounts not available to the public, including slashed prices on hotels and flights.

SuperTravel also offers additional perks for a smoother travel experience:

  • Mobile Convenience: The mobile app makes on-the-go planning and booking a breeze.
  • Price Match Guarantee: They ensure we get the best price with their Price Match Guarantee, giving us peace of mind that we’re not overpaying.
  • Travel Inspiration: The platform provides travel guides and recommendations, opening our eyes to new destinations and experiences.

While the benefits are clear, it’s important to note some considerations when booking through SuperTravel as a third-party intermediary:

  • Direct Booking Differences: The booking process may involve complications with cancellations or modifications, so it’s crucial to review all details before confirming.
  • Reservation Assurance: We should confirm our reservation with the hotel after booking through SuperTravel to avoid any miscommunication.
  • Understand the Terms: Non-refundable bookings and low modification flexibility mean we need to be certain of our plans before locking them in.
  • Hotel Standards: Since SuperTravel doesn’t control hotel standards, we should do our research to avoid any unwelcome surprises on arrival.

By being aware of these points and using SuperTravel’s features to our advantage, we can streamline our travel planning for a memorable and hassle-free journey.

Pros and Cons of Using SuperTravel

SuperTravel has garnered attention for its notable savings and user-friendly platform, yet it’s not without its challenges. Here’s a breakdown of the pros and cons based on my exploration and user feedback:


  • Media Endorsement: Coverage by The New York Times and Forbes adds credibility.
  • Cost-Effective: Offers up to 30% savings on nightly rates.
  • Smooth Transactions: Many users report hassle-free booking and check-in.


  • Customer Service: Some travelers find support unresponsive when issues occur.
  • Refund Policy: Non-refundable rates can cause stress if plans change.
  • Reservation Risks: Instances of hotels not honoring bookings lead to complications.
  • Conversion Tips: To benefit from Super Travel, content should inspire and clearly highlight price advantages.

As we consider using SuperTravel for our travel arrangements, weighing these aspects is crucial to ensure it aligns with our preferences and travel style.


In weighing the pros and cons, potential SuperTravel users are encouraged to approach the service with informed prudence. While some travelers might find SuperTravel an advantageous route to discounted rates and convenient planning, others may prioritize direct hotel engagement to mitigate reservation risks. Ultimately, the value of SuperTravel lies in the eye of the beholder, fluctuating according to individual expectations and travel objectives.


About SuperTravel’s Reputation and Services

Q: Can SnapTravel be considered a trustworthy company? A: Absolutely. SnapTravel operates as a legitimate business and has earned an A+ rating with the Better Business Bureau. Customers have given the company an average rating of 4.54 out of 5.

Q: Has SuperTravel previously operated under a different name? A: Yes, SuperTravel was previously known as SnapTravel. In October 2022, the company underwent a rebranding, changing its parent company’s name from Snapcommerce to Super and shifting its focus from commerce to fintech. They also acquired the domain name for an undisclosed sum.

Utilizing SuperTravel’s Features

Q: What is the SuperTravel SMS service? A: The SuperTravel SMS service provides access to special hotel agent rates directly to consumers, allowing them to save significantly on hotel stays. These hidden hotel prices are typically not advertised on standard hotel booking platforms.

Q: How can I redeem my SuperTravel credits when booking? A: To use your SuperTravel credits, navigate to the booking page of your chosen accommodation and proceed to the checkout. In the pricing details section, you’ll find the option to view and apply any available credits to your booking.

Booking Safely with SuperTravel

Q: Is making a reservation through SnapTravel secure? A: Yes, booking through SnapTravel, now known as SuperTravel, is secure. The company has established its credibility through features in prominent business publications.

SuperTravel’s Ownership and Operations

Q: Which entity owns SuperTravel? A: SuperTravel is owned by The Lotus Group, which serves as the holding company for Lotus International Ltd. Under this umbrella, the major brand DialAFlight operates, and SuperTravel specializes in ski, golf, and luxury travel.

Q: Where is SuperTravel’s main office located? A: SuperTravel’s headquarters can be found at 18 Bartol St, San Francisco, United States, and the company maintains two office locations.

Refunds and Credits with SuperTravel

Q: What is SuperTravel’s refund policy? A: SuperTravel processes refunds promptly, typically within 3-5 business days. However, the exact time frame for the refund to be completed depends on the policies of your bank.

Q: Is it possible to receive cash instead of travel credit? A: Yes, if an airline offers you a voucher but you prefer cash, you can request a cash refund in writing. This approach also applies to bookings made through online travel agencies like Expedia, which abide by Department of Transportation rules.

Q: How do travel credits work? A: Travel credits function as a rewards currency from travel credit cards, which offer additional points or miles for travel purchases made with the card. The rate at which you earn points or miles varies by card. Some may offer 2 points per dollar spent on airlines, while others might offer 3 points per dollar.